ZENTR ZENTR - Work. Life. Happiness.
  • Privacy policy

    • Your privacy is critically important to us. At Zentr, we have a few fundamental principles:

          • We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
            • We store personal information for only as long as we provide our service to you, need it to ensure operation of our service or are required for legal reasons to store it.
              • All information you put into a Zentr Workspace is private and only visible to collaborators within that Workspace.
                • We aim to make it as simple and transparent as possible for you to control what information in your Zentr Workspace you want to share publicly (if at all); public sharing can be disabled completely in your Workspace.
                  • We aim for full transparency on how we gather, use, and share your personal information.
                    • We help protect you from overreaching government demands for your personal information.
                      • Below is our Privacy Policy, which incorporates and clarifies these principles.

                        • 1. Who We Are and What This Policy Covers

                            • Hi! We at Zentr are a team of dedicated professionals that strive to build the best collaboration and knowledge management tool and provide you with the hosted website service available at https://www.zentr.cloud/. We want Zentr to help you get happier in life by improving the way you work together with peers and how you organise information together or for yourself.
                                • This Privacy Policy applies to information that we collect about you when you use:

                                    • Our websites (including https://www.getzentr.com, https://www.zentr.cloud and zentr.email);
                                      • Our mobile applications (including the mobile app for Android and iOS);
                                      • Throughout this Privacy Policy we’ll refer to our website, mobile applications and other products and services collectively as “Services.”

                                        • Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

                                          • 2. Information We Collect

                                              • We only collect information about you if we have a reason to do so – for example, to provide our Services to you, to communicate with you, or to improve our Services to you.

                                                • We collect information in three ways: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let’s go over the information that we collect.

                                                    • Information You Provide to Us

                                                        • It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:

                                                              • Basic Account Information:  We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a zentr.cloud account to provide a username and email address–and that’s it. You may provide us with more information–like your name–but we don’t require that information to create a zentr.cloud account.
                                                                • Profile Information:  If you have an account with us, we collect the information that you provide for your profile. For example, if you have a zentr.cloud account, your username is part of that profile, along with any other information you add to your profile, such as a photo or an “About Me” description.
                                                                  • Transaction and Billing Information:  If you buy a subscription to a zentr.cloud plan from us, you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, credit card information, and contact information.
                                                                    • Content Information:  You may also provide us with information about you in draft and published content. For example, if you write a node that includes biographic information about you, we will have that information (unless you choose to encrypt it), and so will anyone with access to the Internet if you choose to share the node publicly. This might be obvious to you…but it’s not to everyone!
                                                                      • Credentials:  Depending on the Services you use, you may provide us with credentials for other web services you use.
                                                                        • Communications With Us (Hi There!): You may also provide us with information when you respond to surveys, communicate with us about a support question, or post a question in our public forums.
                                                                      • Information We Collect Automatically

                                                                          • We also collect some information automatically:

                                                                                • Log Information:  Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services–for example, when you create or make changes to your Zentr Workspace on zentr.cloud.
                                                                                  • Usage Information:  We collect information about your usage of our Services. For example, we collect information about the actions users perform in a Zentr Workspace – in other words, who did what, when and where in a Zentr Workspace (e.g., [zentr.cloud username] updated “[title of node]” at [time/date]). We also collect information about what happens when you use our Services (e.g., page views, searches, features enabled for your Zentr Workspace and other parts of our Services) along with information about your device (e.g., screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.
                                                                                    • Location Information:  We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions and to allow us to detect and warn you about suspicious account activity . We may also collect information about your precise location via our mobile apps (when, for example, you post a node with location information) if you allow us to do so through your mobile device operating system’s permissions.
                                                                                      • Stored Information:  We may access information stored on your mobile device via our mobile app. We access this stored information through your device operating system’s permissions. For example, if you give us permission to access the photographs on your mobile device’s camera roll, our Services may access selected photos stored on your device when you upload a really amazing photograph of your latest (work-)creation to your Zentr Workspace.
                                                                                        • Information from Cookies & Other Technologies:  A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails. Zentr uses cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand email campaign effectiveness and to deliver targeted ads. For more information about our use of cookies and other technologies for tracking, including how you can control the use of cookies, please see our Cookie Policy.
                                                                                      • Information We Collect from Other Sources

                                                                                          • We may also get information about you from other sources. For example, if you create or log into your zentr.cloud account through another service (like Google or Github), we will receive information from that service (such as your username, basic profile information, and friends list) via the authorization procedures used by that service. The information we receive depends on which services you authorize and any options that are available.

                                                                                          • 3. How And Why We Use Information

                                                                                              • Purposes for Using Information

                                                                                                  • We use information about you as mentioned above and for the purposes listed below:

                                                                                                        • To provide our Services – for example, to set up and maintain your account, host your Zentr Workspace, backup and restore your Zentr Workspace, or charge you for any of our paid plans;
                                                                                                          • To further develop and improve our Services – for example by adding new features that we think our users will enjoy or will help them to create and manage their Zentr Workspaces more efficiently;
                                                                                                            • To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;
                                                                                                              • To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition – for example, we may analyze how many individuals purchased a plan after receiving a marketing message or the features used by those who continue to use our Services after a certain length of time;
                                                                                                                • To monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of Zentr and others, which may result in us declining a transaction or the use of our Services;
                                                                                                                  • To communicate with you, for example through an email, about offers and promotions offered by Zentr and others we think will be of interest to you, solicit your feedback, or keep you up to date on Zentr and our products; and
                                                                                                                    • To personalize your experience using our Services, target our marketing messages to groups of our users (for example, those who have a particular plan with us or have been our user for a certain length of time), and serve relevant advertisements.
                                                                                                                  • Legal Bases for Collecting and Using Information

                                                                                                                      • A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:

                                                                                                                          • (1) The use is necessary in order to fulfill our commitments to you under our Terms of Service or other agreements with you or is necessary to administer your account – for example, in order to enable access to our website on your device or charge you for a paid plan; or
                                                                                                                            • (2) The use is necessary for compliance with a legal obligation; or
                                                                                                                              • (3) The use is necessary in order to protect your vital interests or those of another person; or
                                                                                                                                • (4) We have a legitimate interest in using your information – for example, to provide and update our Services, to improve our Services so that we can offer you an even better user experience, to safeguard our Services, to communicate with you, to measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition, to monitor and prevent any problems with our Services, and to personalize your experience; or
                                                                                                                                  • (5) You have given us your consent – for example before we place certain cookies on your device and access and analyze them later on, as described in our Cookie Policy.
                                                                                                                              • 4. Disclosing Information

                                                                                                                                  • How We Disclose Information

                                                                                                                                      • We do not sell our users’ private personal information.

                                                                                                                                          • We disclose information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

                                                                                                                                                • Subsidiaries, Employees, and Independent Contractors: We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our Services or to process the information on our behalf. We require our subsidiaries, employees, and independent contractors to follow this Privacy Policy for personal information that we disclose to them.
                                                                                                                                                  • Third Party Vendors: We may disclose information about you with third party vendors who need to know information about you in order to provide their services to us. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information, fraud prevention services that allow us to analyze fraudulent payment transactions, postal and email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you), those that assist us with our marketing efforts (e.g. by providing tools for identifying a specific marketing target group or improving our marketing campaigns), those that help us understand and enhance our Services (like analytics providers). We require vendors to agree to privacy commitments in order to disclose information with them. Other vendors are listed in our more specific policies (e.g. our Cookie Policy).
                                                                                                                                                    • Legal Requests: We may disclose information about you in response to a subpoena, court order, or other governmental request.
                                                                                                                                                      • To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Zentr, third parties, or the public at large.
                                                                                                                                                        • Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Zentr goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
                                                                                                                                                          • Aggregated or De-Identified Information: We may disclose information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services and we may disclose a hashed version of your email address to facilitate customized ad campaigns on other platforms.
                                                                                                                                                            • Published Support Requests: And if you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users.
                                                                                                                                                          • Information you share publicly

                                                                                                                                                              • A Zentr Workspace can be configured to allow public sharing of parts of the Workspace.

                                                                                                                                                                  • If public sharing is enabled, parts of a Zentr Workspace can be publicly shared with other users that do not need a Zentr account and/or be part of your Workspace. Information that you choose to share publicly is–you guessed it–disclosed publicly.

                                                                                                                                                                      • Such publicly shared information may also be indexed by search engines or used by third parties.

                                                                                                                                                                          • Please keep all of this in mind when deciding if and what you would like to share.

                                                                                                                                                                          • 5. How Long We Keep Information

                                                                                                                                                                              • We generally discard information about you when we no longer need the information for the purposes for which we collect and use it–which are described in the section above on How and Why We Use Information – and we are not legally required to continue to keep it.

                                                                                                                                                                                • For example, we keep the web server logs that record information about a visitor to one of Zentr's websites, such as the visitor’s IP address, browser type, and operating system, for approximately 180 days. We retain the logs for this period of time in order to, among other things, analyze traffic to Zentr’s websites and investigate issues if something goes wrong on one of our websites.

                                                                                                                                                                                  • 6. Security

                                                                                                                                                                                      • While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks, when possible storing your data encrypted at rest and provide options to transmit data to us entirely encrypted.

                                                                                                                                                                                        • 7. Choices

                                                                                                                                                                                            • You have several choices available when it comes to information about you:

                                                                                                                                                                                                  • Limit the Information that You Provide:  If you have an account with us, you can choose not to provide the optional account information and profile information. Please keep in mind that if you do not provide this information, certain features of our Services may not be accessible.
                                                                                                                                                                                                    • Limit Access to Information On Your Mobile Device:  Your mobile device operating system should provide you with the ability to discontinue our ability to collect stored information or location information via our mobile apps. If you do so, you may not be able to use certain features (like adding a location to a node, for example).
                                                                                                                                                                                                      • Opt-Out of Electronic Communications:  You may opt out of receiving promotional messages from us. Just follow the instructions in those messages. If you opt out of promotional messages, we may still send you other messages, like those about your account and legal notices.
                                                                                                                                                                                                        • Set Your Browser to Reject Cookies:  At this time, Zentr does not respond to “do not track” signals across all of our Services. However, you can usually choose to set your browser to remove or reject browser cookies before using Zentr's websites, with the drawback that certain features of Zentr's websites may not function properly without the aid of cookies.
                                                                                                                                                                                                          • Close Your Account:  While we’d be very sad to see you go, if you no longer want to use our Services 😔 you can close your Zentr.cloud account. Please keep in mind that we may continue to retain your information after closing your account, as described in How Long We Keep Information above – for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests.
                                                                                                                                                                                                        • 8. Your Rights

                                                                                                                                                                                                            • If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

                                                                                                                                                                                                                  • Request access to your personal data;
                                                                                                                                                                                                                    • Request correction or deletion of your personal data;
                                                                                                                                                                                                                      • Object to our use and processing of your personal data;
                                                                                                                                                                                                                        • Request that we limit our use and processing of your personal data; and
                                                                                                                                                                                                                          • Request portability of your personal data.
                                                                                                                                                                                                                          • You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, or you would like to contact us about one of the other rights, scroll down to How to Reach Us to, well, find out how to reach us.

                                                                                                                                                                                                                              • EU individuals also have the right to make a complaint to a government supervisory authority.

                                                                                                                                                                                                                                • 9. How to Reach Us

                                                                                                                                                                                                                                    • If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the Your Rights section above, please contact us.

                                                                                                                                                                                                                                        • Zentr Internetservices GmbH Data Controller
                                                                                                                                                                                                                                          Mr. Clemens Beer
                                                                                                                                                                                                                                          [email protected]

                                                                                                                                                                                                                                            • Zentr Internetservices GmbH Data Protection Officer
                                                                                                                                                                                                                                              Mr. Clemens Beer
                                                                                                                                                                                                                                              [email protected]

                                                                                                                                                                                                                                              • 10. Transferring Information

                                                                                                                                                                                                                                                  • Because Zentr's Services are offered worldwide, the information about you that we process when you use the Services in the EU may be used, stored, and/or accessed by individuals operating outside the European Economic Area (EEA) who work for us or third party data processors. This is required for the purposes listed in the How and Why We Use Information section above. When providing information about you to entities outside the EEA, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this Privacy Policy as required by applicable law. These measures include:

                                                                                                                                                                                                                                                      • In the case of US based entities, entering into European Commission approved standard contractual arrangements with them, or ensuring they have signed up to the EU-US Privacy Shield; or
                                                                                                                                                                                                                                                        • In the case of entities based in other countries outside the EEA, entering into European Commission approved standard contractual arrangements with them.
                                                                                                                                                                                                                                                        • You can ask us for more information about the steps we take to protect your personal information when transferring it from the EU.

                                                                                                                                                                                                                                                          • 11. Third party data processors

                                                                                                                                                                                                                                                              • Zentr Workspaces managed by zentr.cloud use the following third party data processors:
                                                                                                                                                                                                                                                                  • DigitalOcean: https://www.digitalocean.com/security/privacy/
                                                                                                                                                                                                                                                                    • NewRelic: https://newrelic.com/termsandconditions/privacy
                                                                                                                                                                                                                                                                      • Skylight: https://www.skylight.io/privacy
                                                                                                                                                                                                                                                                        • Sqreen: https://www.sqreen.io/privacy.html
                                                                                                                                                                                                                                                                          • Mailgun: https://www.mailgun.com/gdpr & https://www.mailgun.com/privacy-policy
                                                                                                                                                                                                                                                                            • Papertrail: https://www.solarwinds.com/legal/privacy
                                                                                                                                                                                                                                                                              • Rollbar: https://docs.rollbar.com/docs/privacy-policy
                                                                                                                                                                                                                                                                                • Stripe: https://stripe.com/privacy
                                                                                                                                                                                                                                                                                  • Our Homepage at https://www.getzentr.com uses the following third party data processors:
                                                                                                                                                                                                                                                                                      • Unbounce: https://unbounce.com/privacy/
                                                                                                                                                                                                                                                                                        • Google Analytics: https://policies.google.com/privacy
                                                                                                                                                                                                                                                                                          • Google Tag Manager: https://policies.google.com/privacy
                                                                                                                                                                                                                                                                                            • Google Adwords (for conversion tracking): https://policies.google.com/privacy
                                                                                                                                                                                                                                                                                              • Google Font: https://policies.google.com/privacy
                                                                                                                                                                                                                                                                                              • 12. Privacy Policy Changes

                                                                                                                                                                                                                                                                                                  • Privacy Policy Changes/md Although most changes are likely to be minor, Zentr may change its Privacy Policy from time to time. Zentr encourages visitors to frequently check this page for any changes to its Privacy Policy. If we make changes, we will notify you by revising the change log below, and, in some cases, we may provide additional notice (such as adding a statement to our homepage or sending you a notification through email or your dashboard). Your further use of the Services after a change to our Privacy Policy will be subject to the updated policy.
                                                                                                                                                                                                                                                                                                    • 13. Creative Commons Sharealike License

                                                                                                                                                                                                                                                                                                        • This privacy policy is partly based on Automattic's and  Factbranch's privacy policy who have decided to make this privacy policy available under a Creative Commons Sharealike license. If you want to re-use parts of this policy, feel free to do so at your own responsibility.

                                                                                                                                                                                                                                                                                                          • That’s it! Thanks for reading.

                                                                                                                                                                                                                                                                                                              • By the way - this Privacy Policy is fully managed within our own Zentr - get yours at https://www.getzentr.com
                                                                                                                                                                                                                                                                                                                  • 14. Change log

                                                                                                                                                                                                                                                                                                                      • Sep 24, 2018: initial version

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